Standby Positions & 7-minute rule


Crosswalk attendant is ready and at the location they are on standby for in case someone calls in sick. If

no one calls in sick for the first shift of the day and standby is no longer needed, the staff is paid for four

hours and can go home. If it so happens that an intersection needs to be filled and the standby is

covering for that region, they are to cover and will be paid for 7 hours instead of 4. Standby will Clock in

three times for the three shift times scheduled and two and a half hour will be added at the end of your

shift totalling 7 hours for the day.


Crosswalk Safety Ambassador is ready to work for all three shifts required in the designated area they

are standby for. After each shift standby are not needed, staff will be notified and will await their next

sign in time. After the last shift if all attendants are signed in, then staff are no longer required as

standby for the day and will be paid for the 7 hours and are able to depart.

Stand By: 3 Stand by shifts per day are assigned for the entire program.

Each stand by is broken down into three large areas being. a) West b) Central c) Scarborough (East

Toronto). All standbys are assigned a central location for the duration of their shift. This location may be

pinpointed at an intersection another colleague may be positioned at, a local coffee shop, gas station, or

public library. Being in a central location is important to ensure travel time is reduced when called on to

support a nearby intersection. Standbys are offered an uber if they do not have access to a personal

vehicle in order to get them to the location as fast as possible. It is the staff’s responsibility to find their

own transportation back home at the end of the shift. The West and Scarborough standbys are on guard

for the entire day (total 7-hour period) while the central stand by is on guard for only the morning shift.

The central standby is required to fulfill an entire (7 hour) service if assigned a location that requires


A standby staff forfeits the right to deny their services when contacted to aid under the following


Expectations: - West standby is expected to travel to the west and center parts of the city up to the DVP

highway when needed - Scarborough standby is expected to travel anywhere in Scarborough along with

the center of the city up to Allan Road. - Centre Standby is expected to travel not only the center but also

the west or east part of the city.


If a standby is called in for the first shift but is unable to complete the second and third shift, they will

only get paid for the 1.5 hours that they have worked. If a standby does two shifts and completes the

third, payment will be made for all three shifts. If all three shifts are completed, you will get a 2.5 hour

bonus added on which total hours completed is 7 hours.

7 Minute Rule

The 7-minute rule is very important to the management team and states that the Crosswalk Safety

Ambassador can only be late up to 7 minutes max after your start time stated on humanity. Staff signing

in at 7:30am must be signed in by 7:37am. If the CSA has not clocked in, they must call their Area

manager and let them know why they have not clocked in yet. If the Area Manager receives no call, then

they are to call the late staff member just once and find out where that staff is. If the staff member does

not pick up on the Area Managers attempt, then a stand by in that region will be deployed. Once that

happens the staff member will be reprimanded. If the staff member shows up at 8am for example

without any notice of clarification, they will be sent home without pay as the stand by will have already

took control over that intersection by then.